This week, the Long Island Power Authority released its 30-day study of what went wrong with PSEG Long Island’s ability to communicate with customers after Tropical Storm Isaias, accurately predict restoration times, and then live up to those predictions. The report is nearly 50 pages, and will likely be dwarfed by the summaries of the 90-day and 180-day reports LIPA is promising, but a few things do stick out.
That includes more than a million calls dropped or unanswered, an estimated cost of $10 billion to bury all lines, and 67,000 Facebook followers who aren’t calling PSEG a friend.
More than a million (un)served: First, PSEG’s outage-reporting line was swamped, almost as soon as widespread outages started on Aug. 4,...| read more ››